With energy infrastructure spanning North America, constructive, meaningful engagement with those who are affected by, or who can affect, our activities and operations is fundamental to how we do business.
We focus on collaborating with stakeholders to build long-term relationships, create shared value, reduce our environmental impact, improve safety and innovate for the future. We recognize and respect Indigenous rights and culture. We work to engage Indigenous communities early in planning and implementing our projects, and over the lifecycle of our operations in implementing strategies for safety, cultural protection and environmental stewardship.
Building sustainable relationships connects directly to each of our core values—Integrity, Safety and Respect. Engaging with stakeholders and Indigenous Peoples in ways that create value for them and for us improves social and environmental outcomes, makes our projects and operations better, and enhances our ability to execute on our strategic priorities.
We have an integrated management system for stakeholder engagement that supports a multi-disciplinary and risk-based approach. The system is coordinated and scalable with common processes and tools that work to enhance effectiveness and provide consistency across all of our projects and operations. It’s based on leading industry practices and global benchmarking systems, and further advances accountability, reporting and continuous improvement.
Through our Regional Engagement Plans (REPs), we work to develop and maintain constructive, meaningful and long-term stakeholder relationships based on a solid understanding of the regional environment and an effort to learn the priorities, interests and concerns of our communities and stakeholders.
Customized engagement plans are developed for each new project as it enters the planning stage. These Major Project Engagement Plans (MPEPs) are proactive, two-way communication and consultation strategies designed to help us:
We recognize that some stakeholders have concerns about our projects and operations, and we respect their desire to voice them. We welcome and encourage respectful, two-way dialogue, and take all stakeholder grievances, concerns, issues and requests seriously. We carefully track issues raised so that we can effectively follow up and incorporate them into our REPs and MPEPs.
Our stakeholders include the individuals and groups who live and work near—or who can affect or are affected by—our pipelines, power lines, operations and facilities. They include landowners, communities, governments, businesses, industry, non-government organizations, and regulators, as well as the individuals and organizations with whom we work to prepare for and respond to emergencies.
Because Indigenous Peoples in Canada and the U.S. have distinct rights, Enbridge acknowledges that Indigenous Peoples are more than stakeholders and has adopted a separate corporate policy to ensure that our activities respect those rights.
We engaged and trained 543 first responder agencies regarding the roles and responsibilities of pipeline operators and first responders.
Our Indigenous Peoples Policy outlines the key principles that guide our engagement with Indigenous Nations and groups in areas in North America where our pipelines cross their lands.
We are focused on proactive engagement with Indigenous communities across the life cycle of our projects and operations in order to meet the requirements and expectations for Indigenous consultation and involvement, and to establish more enduring relationships with Indigenous communities. We recognize that legal, regulatory and historical differences exist between the Indigenous peoples in Canada and those in the U.S. As a result, we tailor our approach to accommodate the differences.
We undertake transparent and meaningful consultations with Indigenous peoples and communities near our projects and operations, engaging early and often. Our goal is to learn as much as possible about the underlying social, economic, political and environmental conditions of the individuals and communities in question, and to understand their expectations, interests and concerns.