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2019
Liquids Pipelines Customer Handbook
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President’s Message

Guy Jarvis Guy Jarvis
President
Liquids Pipelines,
Enbridge Inc.
Guy Jarvis

The Energy You Count On, the Reliability You Expect

Enbridge’s world-class pipeline network is North America’s premier crude oil system. It connects producers to key markets and refiners to critical feedstock through a safe and reliably operated pipeline network at competitive rates.

The Mainline System—the markets it serves, the flexibility it offers and our ability to optimize throughput—is unique and unparalleled with competitive advantages.  We’re focused on ensuring our customers have attractive market access options that bring value to their business every day. This means working closely with our customers on integrity and maintenance work to move the most product through our lines.

It also means listening to our customers as we develop a new tolling arrangement for the Mainline. We know that in addition to toll predictability and flexibility to serve refining markets, our customers want to align capacity with their refinery, production or downstream pipeline contracts on a long-term basis with priority access. We’re working hard to make this happen with the goal of entering into a new agreement to provide our customers with clarity well in advance of the expiry of the current Competitive Toll Settlement in July 2021.

This year, we have a number of market access options coming into service, including Southern Access Expansion, our recent purchase of a stake in the Gray Oak pipeline connecting Permian production to the U.S. Gulf Coast, and of course our largest project, the Line 3 Replacement, which has a target in service date in the second half of 2020.

Our expansion strategy includes increases to Flanagan South and Seaway pipelines which bring Canadian barrels into the Houston refining center. There are also options to increase capacity on Southern Access Extension as well as expansions to the Express pipeline.

We’re focused on developing our presence in the U.S. Gulf Coast with a potential offshore loading facility called Texas COLT. With our partners, this project provides efficient, safe and reliable export capacity connected directly to the Permian basin as well as other growing basins.

Just as our customer service is a critical pillar to our competitive position, so too is our commitment to safety and operational reliability. We’re leaders in driving research and innovation that continue to enhance the safety and operability of our system.

In Liquids Pipelines, we’re focused on strengthening the business and being more competitive. That focus extends to our customers and our desire to deliver solutions that fulfill their business needs and make both our businesses more profitable.

Sincerely,

Guy Jarvis


Meeting the Needs of Our Customers

Providing safe and reliable solutions for our customers is our foundation.

For nearly 70 years, Enbridge has grown from a single pipeline to the largest, longest and most complex petroleum pipeline system in the world; delivering almost 3 million barrels per day (bpd) to markets in Canada and the United States.  Our relationship with our customers remains one of our top priorities and we continue to deliver solutions that meet customers’ needs and drive growth in our Liquids Pipelines business. Our assets and expertise are well positioned to provide value to customers by delivering the infrastructure projects closest to production, increasing available Mainline capacity and improving on market access to meet the growing needs of the industry.

We are listening to the needs of our customers and looking ahead to anticipate market demands with the objective of providing transportation solutions that are cost effective, efficient and timely.  With six separate lines connecting Western Canada to the United States and further to Eastern Canada, we offer our customers, safety, economy, flexibility, reliability and innovation in delivering their products to market.

Our focus is to continue optimizing our expansive network of assets to provide customers with additional capacity and superior service. As we progress on our Line 3 Replacement Program and Southern Access Expansion, we are committed to stakeholder engagement and timely project completion. Even beyond these capacity expansions, we continue to believe that the low cost, staged options to expand our Mainline capacity through highly executable solutions with reduced regulatory requirements will provide opportunity for us to bring significant value to our customers.  Enbridge remains committed to finding creative solutions for providing highly competitive transportation options to premium markets in North America, while also focusing on creating competitive alternatives for our customers to access international markets.

In all the years of change and growth, one certainty has remained; delivering safe and reliable solutions for our customers is our foundation. Enbridge is committed to providing increased optionality for our customers while continuing to deliver the exceptional service our customers have come to expect from us.